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CLIENTS THAT TRUST US

ROMEO HOTEL is a prestigious building dating back
from the last century in the Gulf of Naples.

THE AUDIT

  • Audit the PMS (Property Management System) Opera and Systems including OTA (Online Travel Agencies) and CRS (Central Reservation System)
  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS Opera
  • Implementation and management of the CRS and Booking Engine SynXis due to the affiliation with Small Luxury Hotels
  • Collect statistics regarding historical and current business on the books
  • Introduction to the Reservations and Revenue team in order to create a tailor-made training to the Reservations and the Revenue Management
  • Summary in writing of the above in order to clarify with the ownership the work done and to be done

THE REVENUE TUTORING

  • Bring the full team up to speed in the understanding of the Revenue Management
  • Apply the right Selling Strategy with the correct analysis
  • Understand the Hotel Revenue Management fundamentals and its benefits
    • Collect statistics regarding historical and current business on the books – To understand where the hotel is going, it is important to understand where the hotel has been:
      1st to learn from previous successes, so they can be repeated and
      2nd to learn from previous missed opportunities, so they are never repeated
  • Discuss the different levels of Selling Strategies and how they can be manipulated to maximise the final Revenue
    • Create the Rate Strategy, Daily Pricing Strategy, Packages, Dynamic Packaging, Promotions and Offers working closely with the Sales and Marketing team
    • Redefine Market Segmentation, Actions and Strategies for each segment – Many hotels either to not use Market Segmentation or they over complicate the process.
  • Suggest the different ways to apply the Revenue Management to the other outlets (Restaurants and SPA)
  • Highlight the importance of the Forecast and create it in the most accurate way (revising the daily Business on the Books, checking the Pick Up and the Rates)
  • Understand the new Dynamic Rate Selling Strategy (maintaining the rate parity on the OTAs)
  • Understand the importance of pushing a Qualified Hotel Content for all Distribution Channels
  • Set up and configuration of the Channel Manager SiteMinder
  • Set up of the two-way interface to connect PMS, CRS, Booking Engine and Channel Manager
  • Introduction to the new Rate Strategy from Static to Dynamic

THE RESERVATIONS TUTORING
After implementing the PMS, Booking Engine and the Channel Manager together with the two-way interface it is important:

  • Understand the full use of the implemented systems in order to improve the day to day job of the Revenue and Sales & Marketing team           , understanding the Hotel Revenue Management fundamentals and its benefits
  • Follow the right standards to address the guests either over the phone and via email
  • Have a proper standard communication through the PMS in order to facilitate every department understanding of the guests’ requests and details
  • Keep the same standards on the sell of the outlets to maintain a consistent approach from the guests’ point of view
    • Restaurants and bar
    • Wellness Centre
    • MICE
  • Find the correct communication in order to present and sell the concierge information

Summary in writing of the above in order to clarify with the ownership the work done and to be done

THE BRYSON HOTEL is a energetic hotel in Clerkenwell,
a thriving neighbourhood in the heart of London.

  • Audit the PMS (Property Management System) RoomMaster and Systems including OTA (Online Travel Agencies) and CRS (Central Reservation System)
  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS RoomMaster
  • Set up, implementation and management of the CRS and Booking Engine SynXis
  • Set up and configuration of the Channel Manager SiteMinder
  • Introduction to the new Rate Strategy from Static to Dynamic
  • Collecting and Qualifying Hotel Content for all Distribution Channels – OTAs and following implementation of the content
  • Liaison with OTAs and the hotel in regards to pricing and strategy maintaining the rate parity with all of them
  • Liaison with DMCs (Destination Management Companies) and TMCs (Travel Management Companies) in order to submit Negotiated and Corporate proposals
  • Submit Consortia rates to be uploaded onto our GDS
  • Check monthly commissions to be paid to OTAs and Travel Agencies
  • Collect statistics regarding historical and current business on the books
  • Redefine Market Segmentation, Actions and Strategies for each segment
  • Create the Rate Strategy, Daily Pricing Strategy, Packages, Dynamic Packaging
  • Create and Implement Daily Revenue, Daily Pick-up Reporting, Weekly Strategy and Weekly Pick-up Reporting
  • Implement Group Quoting process for qualifying and quoting Group rates with the weekly discussion to implement group tracking and look at group business in the pipeline that will have a potential impact on room availability and Revenue pricing strategies.
  • Train the Front Desk team to implement Revenue and Distribution Strategies
  • Weekly Revenue & Distribution Calls
  • Weekly Strategy & Pick-up Call minutes
  • Assist with the creation of the Annual Rooms Budget
  • Make recommendations on Distribution Changes
  • Work with the Hotel Team very closely
  • Keep the website up-to-date and refreshed when needed with new pages or new designs
  • Help with Social Media (when necessary) and publish Newletters when requested

SPECIAL PROJECT
Acting Hotel Manager for 9 months, as a maternity cover. Then helping the ownership to find the right person for the management position after the previous Hotel Manager did resigned when her maternity leave was over.

VIGILIUS MOUNTAIN RESORT is an island up on a mountain
on the Monte San Vigilio/Vigiljoch, Italy.

  • Audit the PMS (Property Management System) Protel and Systems including OTA (Online Travel Agencies) and CRS (Central Reservation System)
  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS Protel
  • Implementation and management of the CRS and Booking Engine SynXis due to the affiliation with Design Hotels
  • Collecting and Qualifying Hotel Content for all Distribution Channels – OTAs and following implementation of the content
  • Liaison with OTAs and the hotel in regards to pricing and strategy maintaining the rate parity with all of them
  • Collect statistics regarding historical and current business on the books
  • Set up and configuration of the Channel Manager SiteMinder
  • Redefine Market Segmentation, Actions and Strategies for each segment
  • Introduction to the new Rate Strategy from Static to Dynamic
  • Create the Rate Strategy, Daily Pricing Strategy, Packages, Dynamic Packaging
  • Create and Implement Daily Revenue, Daily Pick-up Reporting, Weekly Strategy and Weekly Pick-up Reporting
  • Implement Group Quoting process for qualifying and quoting Group rates with the weekly discussion to implement group tracking and look at group business in the pipeline that will have a potential impact on room availability and Revenue pricing strategies.
  • Train the Reservations team to implement Revenue and Distribution Strategies
  • Close collaboration with the Sales department for the creation of the new selling strategy including the unique packages and promotions
  • Improving relationships with regular guests
  • Weekly Revenue & Distribution Calls
  • Weekly Strategy & Pick-up Call minutes
  • Assist with the creation of the Annual Rooms Budget
  • Make recommendations on Distribution Changes
  • Working with the Hotel Team

BLAKES LONDON is a timeless and beautiful world within a hotel.
It exudes fine living with a sense of drama.

  • Audit the PMS (Property Management System) Opera and Systems including OTA (Online Travel Agencies) and CRS (Central Reservation System)
  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS Opera
  • Configuration and management of the CRS and Booking Engine SynXis due to the affiliation to Design Hotels
  • Collecting and Qualifying Hotel Content for all Distribution Channels – OTAs and following implementation of the content
  • Liaison with OTAs and the hotel in regards to pricing and strategy
  • Collect statistics regarding historical and current business on the books
  • Implementation of the Channel Manager SiteMinder
  • Redefine Market Segmentation, Actions and Strategies for each segment
  • Create the Rate Strategy, Daily Pricing Strategy, Packages, Dynamic Packaging
  • Create and Implement Daily Revenue, Daily Pick-up Reporting, Weekly Strategy and Weekly Pick-up Reporting
  • Implement Group Quoting process for qualifying and quoting Group rates with the weekly discussion to implement group tracking and look at group business in the pipeline that will have a potential impact on room availability and Revenue pricing strategies.
  • Train the Front Office and Reservations Manager to implement Revenue and Distribution Strategies
  • Working closely with the Sales and Marketing department
  • Weekly Revenue & Distribution Calls
  • Weekly Strategy & Pick-up Call minutes
  • Assist with the creation of the Annual Rooms Budget
  • Make recommendations on Distribution Changes
  • Working with the Hotel Team

The GRAND HOTEL VIA VENETO is decorated in an Italian Art Deco style
of the 30s, readapted to the modern taste of the eternal city of Rome.

  • Audit the PMS (Property Management System) Opera and Systems including OTA (Online Travel Agencies) and CRS (Central Reservation System)
  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS Opera
  • Implementation of the RMS (Revenue Management System) iDeaS G2
  • Lately set up and configuration of the new version iDeaS G3
  • Implementation and management of the CRS and Booking Engine SynXis
  • Collecting and Qualifying Hotel Content for all Distribution Channels – OTAs and following implementation of the content
  • Liaison with OTAs and the hotel in regards to pricing and strategy
  • Collect statistics regarding historical and current business on the books
  • Set up and configuration of the Channel Manager SiteMinder
  • Redefine Market Segmentation, Actions and Strategies for each segment
  • Create the Rate Strategy, Daily Pricing Strategy, Packages, Dynamic Packaging
  • Create and Implement Daily Revenue, Daily Pick-up Reporting, Weekly Strategy and Weekly Pick-up Reporting
  • Implement Group Quoting process for qualifying and quoting Group rates with the weekly discussion to implement group tracking and look at group business in the pipeline that will have a potential impact on room availability and Revenue pricing strategies.
  • Train the Reservations team to implement Revenue and Distribution Strategies
  • Close collaboration with the Sales department for the creation of the new selling strategy including the unique packages and promotions
  • Weekly Revenue & Distribution Calls
  • Weekly Strategy & Pick-up Call minutes
  • Assist with the creation of the Annual Rooms Budget
  • Make recommendations on Distribution Changes
  • Working with the Hotel Team

FELLAH is a vibrant hotel just outside of Marrakech, Morocco.
Home to Dar al-Ma’mûn, an UNESCO recognised art centre.

  • Audit Rates and Availability on all OTA contracted channels
  • Audit Daily Reservations Activity Report
  • Configuration and management of the PMS (Property Management System) Opera
  • Configuration and management of the CRS and Booking Engine (Central Reservation System) Trust due to the affiliation to Small and Luxury Hotels
  • Collecting and Qualifying Hotel Content for all Distribution Channels – OTAs (Online Travel Agencies) and following implementation of the content
  • Liaison with OTAs and the hotel in regards to pricing, strategy and payment (i.e. Booking.com, Mr and Mrs Smith, Expedia, Prestigia)
  • Redefine Market Segmentation, Actions and Strategies for each segment
  • Train the Sales Manager/Hotel Manager/Reservations team especially on the importance of the correct way to enter reservations in all the details and the value of the use of those details
  • Weekly Revenue & Distribution Calls
  • Weekly Strategy & Pick-up Call minutes
  • Make recommendations on Distribution Changes
  • Working with the Hotel Team